|
|
| CALL FROM ANY WHERE IN THE WORLD, SAVE OVER 70% OF YOUR CURRENT PHONE BILL |  |
|
|
| CALL FROM ANY WHERE IN THE WORLD, SAVE OVER 70% OF YOUR CURRENT PHONE BILL | |
|
FAQ
1. Why do I have to use ADV Telecom? The KEY reason of using our service is BIG SAVINGS when compared to traditional phone lines or other broadband phone company, you can save over 80% per month on your current bill. The reason is because we do not have lots of overhead. Since we do not have lots of overhead costs, we pass these savings to you, our Dear customer. Another major advantage is our portability and flexibility. With ADV Telecom, you can get phone service and start talking anywhere in the world as long as you have broadband internet access. This means, you can move anywhere, anytime you want. In terms of flexibility, If you are frequent traveler or you are relocating to a new place, you will no longer pay for set up and other charges which most Telcos charge, as we do not charge you anything for this. Simply log into your account and go to "Profile". You can change your Password including your personal details if you so desire.
3. Do I have to pay deposit on the ADV Phone Adapter? If you live in Australia, USA, Canada or UK there is no charge for the phone ADV phone adapter provided you stay with ADV for 12 months. You will only pay for shipping of this device to you provided you are with ADV for period of 12 months. If you cancel before the 12 months period, we will charge you for cost of the device which is $80. We will only charge your credit card for shipping of the device to you. 4. Is there a setup or activation fee? We do not charge any set up fee. 5. What are your Long Distance Rates? Please check our various cheap long distance rates. 6. What do I need to have to use your service? You need ADV phone Adapter and fast broadband internet connection including Cable or ADSL. Sometimes you may also use our service with dial-up internet connection but we always advise our customers to use Broadband internet connection. 7. Is it very complicated to install? Our service is very easy to use. Just connect your existing phone to your ADSL/cable modem using our adapter. Then plug in the device to a power socket and you're ready to start talking! It takes only a few minutes to setup. If you have your own device you have to follow our configuration information depending on the type of device you use. 8. Will my Broadphone line work if my computer is turned off? ADV Telecom Broadband phone does not rely on your computer to function. Very honestly with ADV Broadband phone you don't even need a computer for your phone service to work. 9. Can I surf or browse the Internet and use the phone at the same time? Of course, Your Broadband phone service has nothing to do with your computer. 10. Can I make 911, 000 or other emergency numbers? Yes, basic 911 service is available in US and Canada. Please note there are some important differences between 911 dialing with VOIP and traditional phone lines. In Australia, you can dial 000 for emergency contact. 11. How long does it take to get my phone line activated? You will need to get our ADV Phone adapter or bring your own device, which we will send to you in about 24-48 hours after we receive your application. Shipping takes about 3-10 days. 12. Will my number be listed in the phone book? We do not subscribe to this service.. 13. What are your Long Distance Rates? Please check our various cheap long distance rates. 14. What do i need to have to use your service? You need ADV phone Adapter and fast broadband internet connection including Cable or ADSL. Sometimes you may also use our service with dial-up internet connection but we always advise our customers to use Broadband internet connection. 15. Is it very complicated to install? Our service is very easy to use. Just connect your existing phone to your ADSL/cable modem using our adapter. Then plug in the device to a power socket and you're ready to start talking! It takes only a few minutes to setup. If you have your own device you have to follow our configuration information depending on the type of device you use. 16. Will my Broadphone line work if my computer is turned off? ADV Telecom Broadband phone does not rely on your computer to function. Very honestly with ADV Broadband phone you don't even need a computer for your phone service to work. 17. What happens if I move to a new place or change my address?
21. How do I view details of my calls?
22. How do I cancel my account?
23. Must I activate 911, 000 and other Emergency numbers?
IMPORTANT: Emergency calls are routed to the PSAP for
|
© 2011, ADV Telecom All Rights Reserved. |
Home | About Us | Services | Resellers and Distributors | Privacy Statement | Contact us | Site Map |
|
Our Services : Broadband Phone( Residential ) | Broadband Phone( Business ) | Call Termination and origination (A-Z) | |
|